COVID-19 & Identity Theft

By April 9, 2020April 16th, 2020COVID-19

Unfortunately, there may be attempts to capitalize on the COVID-19 pandemic and to retrieve associates’ personal information. As a result, all unemployed associates should proceed with caution when providing personal information over the phone or internet.

When state specialists contact on claims, they will typically attempt to confirm applicants’ identities by confirming social security numbers and birthdates. State specialists will never ask for credit card numbers, state that there is a fee associated with a claim for benefits, or request for more than the last four digits of bank account routing numbers.

If there is ever a doubt that a state specialist is on the other line, associates should not remain on the line. If a caller’s identity is not known or verified, associates should not provide information such as phone numbers, addresses, social security numbers, or personal identification numbers (PINs).

Finally, public servant impersonation and identity theft are crimes and are punishable by law. If any of your associates believe that they have been the victim of identity theft, please visit the following website: https://www.identitytheft.gov/.

Our office will monitor COVID-19 updates closely and will send out additional announcements as we become aware of any updates. You can also review these updates on our website at https://www.thomas-and-company.com/covid-19/ too.

Please reach out to your representative with any questions.

Mike Parker

Author Mike Parker

Mike has 30 years of experience in unemployment cost control management, and has been with Thomas & Company for 25 years. He is the primary contact with state agencies building strong relationships, lobbying for opportunities that increase quality of service and efficiencies, and insuring compliance with state specific requirements. He works with the client service team, answering technical questions related to the unemployment insurance programs administered by the individual states and oversees the processes associated with wage audits and fraudulent claim inquiries. Mike is a member of the SIDES Operations Committee and currently sits on four Operations Committee subcommittees.

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