Imagine your organization is losing thousands or even millions of dollars every year. Not because of poor performance, but because unemployment claims aren’t managed efficiently. If you’re not careful, hidden pitfalls in unemployment claims can drain your budget, threaten compliance, and cause critical deadlines to slip by unnoticed.

But what if there was a way to turn this hidden drain into a source of savings? Discover where things go wrong and what you can do to prevent costly mistakes.

What Goes Wrong?

Delays in processing unemployment claims, often due to inconsistent procedures and insufficient resources, can lead to missed deadlines, higher administrative costs, and penalties and interest. These setbacks risk improper benefit approvals and make compliance more challenging, especially under the UI Integrity Act’s strict requirements.

The Solution

Efficient claims management ensures timely responses, reduces costly errors, and keeps organizations compliant. By implementing proactive monitoring and automated reminders, organizations can reduce the chance of missed deadlines and ensure all required documentation is submitted on time.

Take Control with Thomas & Company

With our best-in-class lead time, Thomas & Company’s streamlined processes help clients consistently stay ahead of critical deadlines, giving you the time you need to collect information and documentation plus helpful reminders and escalation options that keep everything on track. With Thomas & Company’s dedicated unemployment platform, SHIELD, featuring a user-friendly design and smart workflows, you’ll have more time to respond—but be spending less time—processing claims.

What Goes Wrong?

Unemployment claim win rates are a crucial metric for any service provider, and an accurate win rate is imperative to understanding your program and its success. Win rates that fall flat can lead to higher tax rates and long-term impacts to your bottom line. Is your win rate accurately reflected?

Without accurate reporting, a strategic approach, and the right tools, companies may overlook opportunities to evaluate and understand their program’s strengths and weaknesses, which can lead to a cycle of repeated losses, further compounding negative financial and operational consequences.

The Solution

It is essential to regularly track, assess, and truly understand your unemployment win rate. Without a clear understanding of your win rate, you may overlook important trends and opportunities for improvement. Working with a partner who helps you look for and identify those areas for improvement results in higher win rates, fewer unjustified payouts, and direct savings for clients.

Take Control with Thomas & Company

When human expertise meets intelligent tech, you get win rates that consistently outperform industry averages. SHIELD combines smart automation with real people who know your business, elevating outcomes and insights beyond what tech alone can deliver and empowering clients with tangible financial advantages.

What Goes Wrong?

Many organizations struggle with low protest percentages because they lack clear guidance and appropriate processes. When protest rates decline, organizations risk unnecessary payouts and increased unemployment liability, ultimately compromising financial results and weakening the effectiveness of their program.

The Solution

Effective unemployment cost management can only be achieved when you maintain compliance with complete, timely and accurate data that drives results.  A robust protest percentage indicates proactive management of unemployment claims, ensuring only eligible claims are approved. Adopting clear, proactive strategies supported by expert guidance empowers organizations to confidently contest the right claims, leading to higher protest rates, improved win rates, and significant cost savings—all while maintaining visibility, transparency, and alignment with company values.

Take Control with Thomas & Company

SHIELD actively helps clients maintain a vigilant stance, providing insight and feedback on the effectiveness of your protest strategy through interactive dashboards and exportable reports paired with dedicated account representatives, providing end-to-end visibility.

Meanwhile, frequent touchpoints with your Account Manager allow Thomas & Company to further offer personalized analysis and recommendations, helping you make the decisions best for your organization while enhancing your overall success.

What Goes Wrong?

Too many requests for additional information can slow down the claims process and strain internal resources. Despite investing in outsourcing unemployment management, many organizations struggle to achieve a meaningful reduction in administrative workload. Instead of realizing the expected efficiencies, they often find themselves performing the same tasks at the same level they did before outsourcing.

The Solution

Outsourcing unemployment management can—and should—truly lighten your administrative load and streamline your processes. By leveraging the right partner with specialized expertise and proactive support, your team can focus on core priorities without sacrificing oversight or results.

Take Control with Thomas & Company

SHIELD is designed to lighten your load, capturing the right information related to separation reasons and mitigating the need for additional follow-up to obtain missing information. Our team alleviates pressure by preparing thorough, accurate documentation from the start, minimizing unnecessary follow-ups and allowing you to focus on your core business operations.

What Goes Wrong?

Building strong partnerships requires transparency. Are you truly aware of how your unemployment claims management strategy is performing? Consider whether any of your organization’s claims are hidden within broad, vague categories and if they are included when calculating your overall win rate. Many organizations have claims that fall into these generic categories, so those activities may not be accounted for in your overall win rate or protest rates, impeding your ability to understand how they are impacting your bottom line.

The Solution

A clear understanding and clear visibility into cases that are won or lost allows transparency into the overall effectiveness of your program and allows for consultative feedback on areas of improvement. This transparency in unemployment cost management is essential for building trust and facilitating informed decisions.

Take Control with Thomas & Company

SHIELD is made to transform how employers measure success, spot trends, and act decisively. With its built-in reporting tool, SHIELD provides a powerful analytics platform designed to deliver real-time visibility, performance measurement, and strategic insights across your Unemployment Cost Management (UCM) program. By fostering transparency, we help you better understand your claims environment and identify opportunities for improvement.

Don’t Wait—Take Control Today!

A partnership with Thomas & Company’s industry-leading SHIELD platform eliminates administrative headaches and helps organizations protect appeal rights, improve outcomes, and optimize financial impact, without the friction of overly complex systems. With SHIELD, clients don’t just manage processes; they master them.

Schedule your SHIELD Demo today or contact your Account Manager to discover how Thomas & Company can enable your success today!