SHIELD™
One secure, intuitive hub that delivers real-time visibility, smarter workflow, and complete control, designed to simplify your workforce compliance and unemployment cost management.
Robust by Design, Simple by Intent
SHIELD is Thomas & Company’s integrated, next-generation technology platform, purpose-built to simplify the most complex layers of unemployment cost management and workforce compliance. SHIELD brings everything into one secure, intuitive hub, eliminating the fragmentation, delays, and administrative burden that come with managing these programs manually or across disconnected systems.
Designed for HR, Payroll, and Tax leaders who need clarity and speed, SHIELD delivers enterprise-grade power through an interface that anyone on your team can use with confidence. Built to reduce your involvement in the day-to-day management of unemployment claims, SHIELD handles the complexity in the background so your team can stay focused on the work that matters most. With SHIELD, you don’t just manage processes. You master them.
- SOC 2 Type II certified with field-level encryption
- Enhanced data tenancy, separated and securely isolated
- Built-in SSO, 2FA, and strict role-based permissions
- SOC 2 Type II certified with field-level encryption
- Enhanced data tenancy, separated and securely isolated
- Built-in SSO, 2FA, and strict role-based permissions
Built to Perform, Designed to Simplify
Every capability within SHIELD is engineered to reduce friction, surface insights, and keep your team in control across the full compliance lifecycle.
One Hub, Total Visibility
All activity flows into a single unified system, giving your team fingertip access to the tools and information that drive program performance. SHIELD puts the following directly at your disposal:
- Case Management
- Dashboard Analytics
- Customized Reporting
- Key Financial Data
Real-Time, Role-Based Dashboards
Personalized dashboards for decision-makers and teams surface what matters, highlight urgent actions, and give every user clarity to act confidently. No information overload. Just the right data at the right time.
Smart Document Intake + Secure Messaging
Drag-and-drop document uploads and in-hub communication initiate workflows instantly, ensuring every exchange is tracked, organized, and audit-ready without relying on email chains or manual routing.
Drive Efficiency
Smart automation and streamlined workflows handle the complexity your team shouldn’t have to. SHIELD speeds up response cycles, reduces errors, and delivers an intuitive experience for every user at every level, so your organization sees better outcomes with less effort.
Ensure Accuracy
Validated, precise, and updated data minimizes errors and strengthens every decision. Proactive validation rules reduce errors, and full audit trails give you complete confidence in compliance and reporting.
Integrate Systems
SHIELD connects seamlessly with your existing HR, payroll, and tax systems, creating a unified compliance process that drives efficiency and performance without disrupting your team’s workflows.
Built for Complexity, Trusted Across Industries
From healthcare systems to national retailers, SHIELD powers some of the most demanding workforce compliance programs in the country.
National employers managing large, distributed workforces need a platform that keeps pace with their scale and delivers results for every team. SHIELD is built for exactly that.
Manage thousands of unemployment claims across a multi-state network, track verification requests for a high-volume workforce, and navigate tax compliance across dozens of legal entities—SHIELD equips every stakeholder with the visibility and tools needed to stay in control. SHIELD gives you role-based access, configurable workflows, and real-time data so your organization remains in charge.
Powerful Tools Built Into Your SHIELD Ecosystem
SHIELD is more than a claims management hub. It’s a connected ecosystem of purpose-built tools that give your team real-time access to the financial and compliance data that impacts your bottom line. Two of those tools deserve a closer look.
Best-in-Class Data Security
SHIELD is continuously evolving, becoming more modern, more intuitive, and more powerful with every release. Built on a future-proofed foundation, SHIELD is engineered to protect your data, empower your team, and scale with your organization for years to come.
See SHIELD in Action
The best way to see what SHIELD can do for your organization is to see it firsthand. Let us show you how it simplifies compliance, surfaces insights, and gives your team control, clarity, and confidence.