Case Studies

Real challenges. Real solutions. Real results. Discover how leading employers partner with Thomas & Company to reduce costs, ensure compliance, and build efficient workforce programs.

Featured Case Studies

Our clients face high-stakes workforce challenges every day. These success snapshots show how we turn those challenges into measurable wins across areas such as unemployment cost management, verification services, and employer tax solutions.

A $150 Miss That Nearly Cost $500,000—Fixed Fast

Industry: Staffing

Challenge: A minor wage-reporting mismatch triggered a 2% unemployment insurance penalty rate—putting a multi-state employer on track for an estimated $500,000 in extra UI taxes.

Win More Claims. Work Less. Recover More.

Industry: Healthcare

Challenge: After rapid growth, unemployment claims surged—overloading HR teams, compressing response timelines, and dragging down protest and win rates.

Verification, Simplified—No Surprise Fees, No HR Headaches

Industry: Publishing

Challenge: A large publisher’s verification program became unpredictable and labor-intensive—shifting account coverage, delayed social services forms, and fragmented, add-on pricing that created cost and compliance risk.

Turn High Turnover Into Lower UI Costs—Proactively

Industry: Restaurants

Challenge: High turnover and decentralized store operations drove heavy claim volume, missed deadlines, and a low protest win rate that inflated unemployment costs and consumed HR time.

From runaway UI costs to 94% wins—and an 80% cost reduction

Industry: Non-Profit

Challenge: A nonprofit with hundreds of locations faced soaring unemployment insurance costs, inconsistent claim handling, and little visibility into what was driving charges.

Efficiency Through Partnership: Centralized Unemployment Claims Made Simple

Industry: Staffing

Challenge: Unemployment claims were managed across ~40–50 locations, creating heavy administrative lift, inconsistent handling, and unnecessary unemployment tax exposure.

Confident Unemployment Claims. Stronger Hearing Outcomes.

Industry: Healthcare

Challenge: Delayed and incomplete unemployment-claim notifications limited visibility and forced the team into reactive, high-burden administration—especially around hearings.

How We Deliver Results

Every engagement starts with listening. We take the time to understand your organization’s structure, compliance obligations, and goals before recommending a solution. From there, our team of subject matter experts works alongside yours, combining purpose-built technology with hands-on support to drive outcomes that are measurable, documented, and built to last. Our clients don’t just see improvement. They see it reflected in their numbers.

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