Welcome to CX Week 2023, where we celebrate the essence of customer experience and the incredible efforts of our team members who consistently go above and beyond To Enable Success. While we believe everyone in our organization contributes to the customer experience, we wanted to spotlight some of our star performers from our unique Customer Experience Team.
CX WEEK 2023⚬
CX WEEK 2023⚬
CX WEEK 2023⚬
CX WEEK 2023⚬
CX WEEK 2023⚬
CUSTOMER SERVICE⚬
CUSTOMER SERVICE⚬
CUSTOMER SERVICE⚬
CUSTOMER SERVICE⚬
CUSTOMER SERVICE⚬
“"I really appreciate more than I can say that Brenda listened and heard everything I had a concern about. I felt like I mattered. THANK YOU SO MUCH BRENDA." ”
Employee
Brenda Sheldon: Empathy, Positivity, Respect
Empathy, positivity, and respect—these three qualities perfectly sum up Brenda’s approach to delivering exceptional customer service. When you interact with Brenda, you can be sure that your concerns will be heard, and your experience will be filled with positivity.
Brenda’s ability to connect on a personal level with her clients has earned her a reputation as a true advocate for our customers. She makes each interaction count, ensuring that every individual feels valued and heard. Brenda, thank you for setting the standard for empathetic and respectful customer service!
Cathy Alexander-Grissom: Product Knowledge, Effective Communicator, Problem Solving
Cathy’s exceptional product knowledge, effective communication skills, and problem-solving abilities make her a trusted partner for our clients.
Cathy’s dedication to her role ensures that clients receive what they need, and her responsiveness adds an extra layer of convenience to their experience. Her commitment to solving problems ensures that no issue is too big or too small. Cathy, your expertise and dedication are invaluable.
“"I had a very specific request, and Cathy was able to get me exactly what I needed and was very responsive."”
Employee
“"Immediate results with no wait time and Cara was such a friendly person 🙂 Thanks so much!" ”
Verifier
Cara Cascio: Effective Communicator, Problem Solving, Positivity
Cara combines effective communication, problem-solving skills, and a sunny disposition to create remarkable customer experiences. Her ability to provide immediate results with a friendly attitude is a testament to her commitment to exceeding expectations.
Cara’s positivity paired with her problem-solving skills ensure that clients leave each interaction feeling satisfied. She embodies the spirit of making every moment count in customer service. Cara, thank you for spreading positivity with your outstanding communication and solutions-driven approach.
Brittany Woelk: Patience, Product Knowledge, Empathy
Patience, product knowledge, and empathy are the cornerstones of Brittany’s customer service. Brittany understands that every client is unique and that some issues may require extra time and care.
Brittany is bilingual and provides valuable assistance to our Spanish-speaking customers. Her quick thinking and extensive product knowledge enable her to efficiently resolve issues, but it’s her empathy that truly sets her apart. Brittany takes the time to listen, understand, and reassure clients, making them feel supported throughout their journey. Brittany, tu dedicación a nuestros clientes es realmente encomiable. (Brittany, your dedication to our clients is truly commendable.)
“"Britt was very helpful and got my situation resolved very quickly and did everything she said she was going to do to help. She is amazing and thank you again!!" ”
Government Verifier
“"Diane was very patient as she answered my questions and made sure I understood everything. She was very pleasant!" ”
Verifier
Diane Phillips: Patience, Product Knowledge, Effective Communicator
Diane’s dedication to patience, product knowledge, and effective communication shines through in every client interaction. She understands that not everyone may be well-versed in our products and takes the time to explain and ensure complete understanding.
Her pleasant demeanor and unwavering patience make her an exceptional customer service professional. Diane goes the extra mile to ensure that clients not only get the answers they seek but also leave with a sense of satisfaction. Diane, your commitment to clarity and patience is truly appreciated.
In conclusion, our Customer Experience team’s commitment to delivering exceptional customer experiences is exemplified by each individual team member. All rooted in our company core values, their unique qualities and dedication to customer satisfaction drive success for our clients and Thomas & Company as a whole. When you demonstrate the values of effective communication, empathy, patience, positivity, problem solving, respect, and product knowledge you become a real differentiator.
As we celebrate CX Week 2023, let us take inspiration from their stories and continue to strive for excellence in customer service. Together, we can create exceptional experiences that leave a lasting impression on our clients and colleagues.
Thank you, Team, for your outstanding contributions to our customer experience journey!
