Wallace, SHRM-CP, Erin
Erin joined Thomas & Company in 2022 with a proven track record in Human Resources. Erin holds her SHRM-CP and DISC certifications and was awarded Benefits Professional of the Year in 2016. She oversees the HR Team, including Payroll, Talent Acquisition, Compensation, Benefits Administration, Employee Relations, and Compliance. Erin earned a Bachelor of Science in […]
Schiebel, Kara
Kara joined Thomas & Company in 2016 with over 10 years of project management experience. She now oversees project management, implementations, data operations, and product support. Kara holds a CSM certification and is passionate about ensuring a smooth onboarding experience for new clients. Kara earned a Bachelor of Arts in Public Relations from Western Michigan […]
O’Neal, Jeff
Jeff joined Thomas & Company in 2017, bringing over 30 years of leadership in operations, risk management, and process improvement. Jeff now leads the Shared Services team, managing multiple administrative and support functions and driving workflows and processes that maximize Thomas & Company’s ability to be an industry leader in the services we provide. Jeff […]
Lunsford, Rodney
Having supported Thomas & Company in numerous capacities over the last 25 years, Rodney currently leads the Unemployment Claims Department, focusing on quality and customer service, overseeing operational efficiency, monitoring key performance indicators, and leading our quality control initiatives.
Loaeza, Nickie
Nickie joined Thomas & Company in 2020 with extensive experience in customer service, focusing on building and scaling customer support and operations teams. Nickie is now responsible for the customer service, operations, and service delivery functions for our Employment and Wage Verification line of business. Her technical skill set, operational focus, and customer-centric mindset enable […]
Keller, Rebecca
Rebecca joined Thomas & Company in 2021 with over 24 years of experience in software development. She is now responsible for leading and delivering scalable, functional software systems that meet the needs of our customers, both internally and externally. Rebecca earned a Master of Science in Computer Science from Middle Tennessee State University and a […]
Kaufer, Matt
Matt joined Thomas & Company in 2023 with over 20 years of industry experience building successful partnerships with companies of all sizes and across industries. Matt now helps Thomas & Company deliver best-in-class solutions and unparalleled customer service. Using his experience to design and deliver customized solutions, he reduces costs while increasing compliance. Matt earned […]
Jordan, Pam
Pam joined Thomas & Company in 2022 with over 17 years of experience in Work Opportunity Tax Credit (WOTC) operations and service. Pam is now responsible for all operational aspects of the WOTC service, including processing and calculating credits as well as delivery and reporting to clients. Pam studied Business Administration, Management, and Operations at […]
Heckmann, Michele
Michele joined Thomas & Company in 2020 with an impressive 30-year track record of understanding customer needs in the UCM industry. In her role, Michele is dedicated to enhancing the customer experience by uncovering the “why” behind the “what” and helping deliver actionable results. In addition to her extensive industry knowledge, Michele is certified in […]
Elliott, Bobby
Bobby joined Thomas & Company in 2023 with over 22 years of proven technical and leadership experience. He now oversees Thomas & Company’s Infrastructure and Technology department. He has a proven history of strategically designing and building robust, scalable infrastructures to support agile applications and company growth, while balancing technology tools and creativity to maintain […]