For national employers, managing unemployment claims, tax exposure, and compliance is a full-time challenge with significant financial and regulatory consequences. We alleviate this burden by combining program expertise with technology to reduce your costs and handle claims with precision.
From claim response through hearing representation and tax strategy, we act as an extension of your team, proactively managing the unemployment process to ensure thorough coverage at every stage.
From the moment you onboard to every claim, audit, and filing that follows, we handle the complexity so you don’t have to. Our comprehensive approach covers the full unemployment lifecycle with dedicated experts, proven processes, and technology that keeps everything moving forward.
A dedicated project manager and data integrity team work directly with your team to build a tailored implementation plan, ensuring a smooth transition, clean data, and a single point of contact from day one.
We start with a thorough audit of your unemployment program, verifying tax rate calculations, identifying overpayments, and submitting refund or credit applications on your behalf. Proactive strategies are put in place immediately to prevent future overpayments.
Our claims analyst ensures every response is accurate, complete, and timely. When appeals arise, our hearings representatives handle documentation, coach witnesses, and protect your organization throughout the process.
Every charge reviewed, every overpayment caught. Our team combines proprietary software with rigorous quality control to ensure your benefit charges are accurate and your costs stay where they should be.
We build training programs around your team, not the other way around. From in-person sessions to web-based materials and video tutorials, every format is tailored to your organization’s needs and learning preferences.
Real-time performance data, broken down by state, region, and location, with both standard and custom reporting options. Role-based hierarchies and user accessibility settings ensure the right people always have the right information.
State tax rate errors can lead to unnecessary costs. Our tax team reviews rate notices, audits wages and charges, files appeals as needed, and forecasts future rates so you never overpay.
Where state rules allow, strategic tax planning can reduce your unemployment tax burden. We evaluate accounts and provide tailored recommendations, from voluntary contributions lowering rates to forming joint accounts for ongoing savings.
Managing unemployment tax obligations requires more than compliance. It requires strategy.
Explore our full suite of Employment Tax Services designed to reduce exposure and improve your bottom line.
State separation notice requirements are complex and ever-changing. Our automated solution manages delivery, tracking, and recordkeeping, allowing your team to stay current and compliant without worry.
No rigid packages, no workarounds. We build around your business, your systems, and your needs.
Unemployment Compensation Wage Audits are among the most time-consuming and error-prone challenges employers face, often resulting in returns due to formatting issues, transposed SSNs, or incomplete data. We handle all of it. If you provide us the data, we complete the forms, including complex government and social service agency requests that require manual intervention. No state agency refuses to work with us.
UC Wage Audits are available only to Thomas & Company clients who use our Employment & Wage Verification service.
Built to Scale With You
From national chains to nonprofits, SHIELD adapts to your business structure. Command control and easily gain clarity while maximizing performance across the unemployment lifecycle.
Every client is supported by a dedicated team of specialists. They are industry veterans who combine deep expertise with powerful technology to deliver smarter outcomes and a genuine commitment to your success.
See how Thomas & Company’s expert-led approach helps national employers minimize tax burden, improve claim outcomes, and eliminate administrative complexity.
