Executive Snapshot
Industry: Healthcare
Challenge: Delayed and incomplete unemployment-claim notifications limited visibility and forced the team into reactive, high-burden administration—especially around hearings.
Solution: Thomas & Company implemented an enhanced notification cadence and provided a dedicated UI Hearings Analyst to guide preparation and direct communication before and during hearings.
Outcomes:
- More lead time for action – up to 9 business days on average
- Smoother transition and steadier support through a dedicated team
- Stronger hearing readiness and guidance with personalized attention
“Our previous vendor managed our unemployment claims since 2007, and in that entire time, I do not recall receiving notifications of this quality or utility. This is a meaningful improvement in how we manage risk and protect our organization’s interests. I appreciate the support and structure your team has provided. Looking forward to continued success in this partnership.”
Client Perspective
Introduction
A senior living and long-term healthcare organization needed a partner it could count on to manage unemployment claims with speed, clarity, and control. After years with a legacy UCM provider, the team chose Thomas & Company to strengthen responsiveness, reduce exposure, and bring greater stability to day-to-day operations.
The Challenge
Over time, service levels declined and critical unemployment-claim notifications became delayed or incomplete. Without timely, actionable updates, the organization had limited ability to mitigate risk proactively creating uncertainty, increasing administrative burden, and leaving the team feeling unsupported during high-stakes moments such as hearings.
The Solution
Thomas & Company partnered with the organization to modernize their approach to unemployment claims management, starting with a smoother transition and a clearer operating cadence. An enhanced notification process delivered the right details at the right time, while a dedicated UI Hearings Analyst provided hands-on guidance and direct communication to support the team before and during hearings.
The Results
- More actionable notifications, enabling faster response and more proactive risk management.
- A smooth transition with direct, hands-on support and consistent communication.
- Stronger hearing readiness through a dedicated UI Hearings Analyst and structured guidance.
The Impact
By switching to Thomas & Company, the organization moved from reactive claim administration to a more confident, controlled approach—improving visibility, strengthening decision-making, and reinforcing operational stability across locations.