Win More Claims. Work Less. Recover More.
Executive Snapshot Industry: Healthcare Challenge: After rapid growth, unemployment claims surged—overloading HR teams, compressing response timelines, and dragging down protest and win rates. Solution: We take end-to-end ownership with a proactive, facility-first workflow—collecting details 7–10 days before deadlines, escalating within 24 hours, and tightening documentation and follow-through. Outcomes: “They aren’t just our unemployment insurance vendor—they […]
Verification, Simplified—No Surprise Fees, No HR Headaches
Executive Snapshot Headline: Verification, Simplified—No Surprise Fees, No HR Headaches Industry: Publishing Challenge: A large publisher’s verification program became unpredictable and labor-intensive—shifting account coverage, delayed social services forms, and fragmented, add-on pricing that created cost and compliance risk. Solution: Thomas & Company delivered an inclusive, client-first verification model with consolidated packaging and an automated file-feed […]
Turn High Turnover Into Lower UI Costs—Proactively
Executive Snapshot Headline: Turn High Turnover Into Lower UI Costs—Proactively Industry: Restaurants Challenge: High turnover and decentralized store operations drove heavy claim volume, missed deadlines, and a low protest win rate that inflated unemployment costs and consumed HR time. Solution: Thomas & Company took a proactive, relationship-based approach—auditing UI tax, engaging store leaders early, and […]
From runaway UI costs to 94% wins—and an 80% cost reduction
Executive Snapshot Industry: Non-Profit Challenge: A nonprofit with hundreds of locations faced soaring unemployment insurance costs, inconsistent claim handling, and little visibility into what was driving charges. Solution: Thomas & Company took end-to-end ownership of claims, standardized intake through appeals, reviewed charge statements for errors, and trained leaders to improve documentation and outcomes. Outcomes: “The […]
Efficiency Through Partnership: Centralized Unemployment Claims Made Simple
Executive Snapshot Industry: Staffing Challenge: Unemployment claims were managed across ~40–50 locations, creating heavy administrative lift, inconsistent handling, and unnecessary unemployment tax exposure. Solution: Thomas & Company centralized ownership, strengthened controls, and improved data and communication to streamline execution and mitigate unemployment costs. Outcomes: Introduction A national staffing organization sought a more strategic approach to […]
Confident Unemployment Claims. Stronger Hearing Outcomes.
Executive Snapshot Industry: Healthcare Challenge: Delayed and incomplete unemployment-claim notifications limited visibility and forced the team into reactive, high-burden administration—especially around hearings. Solution: Thomas & Company implemented an enhanced notification cadence and provided a dedicated UI Hearings Analyst to guide preparation and direct communication before and during hearings. Outcomes: “Our previous vendor managed our unemployment […]
Help in a Time of Need: Disaster Unemployment Assistance (DUA) Benefits
When hurricanes, floods, wildfires, or other catastrophic events strike, they can leave businesses damaged, jobs lost, and communities struggling to rebuild. Disaster Unemployment Assistance (DUA) benefits provide critical financial relief for individuals whose livelihoods are disrupted by natural disasters. DUA helps support workers who are not typically eligible for regular unemployment insurance, such as self-employed […]