HR, payroll, and tax professionals face demands for accuracy, transparency, and operational efficiency. Meeting these requirements calls for tools that enable clear oversight, regulatory adherence, and rapid identification of risks or bottlenecks. Thomas & Company’s SHIELD platform is engineered to transform the complex world of Unemployment Cost Management (UCM) into a streamlined, strategic process. From claim initiation to hearing outcomes, SHIELD empowers teams to control costs and minimize compliance risks with speed and precision.

Empowering Oversight with Data-Driven Insights

SHIELD offers unparalleled visibility and control over the unemployment claim lifecycle.

Whether it is for reporting to your leadership team or simply managing the incoming requests, there may be times when you need to export data that is in your queue for these or other business purposes. SHIELD empowers you and your team with the information that you need in one easy step. Visibility and transparency are at the core of everything we do, and our functionality ensures you always have access to the data you need for analysis, tracking, and more.

Furthermore, SHIELD offers full transparency and access to detailed claim history, providing you with a detailed timeline of the actions and steps that have been taken on every document received.  This transparency not only ensures accountability but also enables data-driven decision-making and thorough internal reviews.

With easy access to detailed histories and the ability to export and analyze workflow data, employers can proactively track actions, identify trends, and ensure accountability, transforming unemployment cost management into a strategic, data-driven advantage.

Work Smarter, Not Harder

SHIELD streamlines administrative tasks without sacrificing compliance, allowing your team to focus on high-impact issues. We know there will be times that a first-hand witness or front-line manager will need to provide separation details and/or participate in a hearing. With other providers, these individuals will either need to be added as a platform user or communication on the unemployment case will have to take place outside the platform. With SHIELD, we understand the importance of keeping the information in one place, and SHIELD allows you to loop in an employee within your organization that is not set up as a permanent user. The non-SHIELD user is granted temporary access to the system and only to the case they have been assigned. No need to worry about security as when the case is completed, their access is removed.

But SHIELD doesn’t stop there—specialized functionality within SHIELD helps further reduce administrative burden, ensuring that you can focus on the more complex cases requiring your attention, while simpler cases are processed by Thomas & Company without additional interaction from you or your team.

Communication When and How You Need It

SHIELD keeps your team connected with real-time communication, ensuring teams remain informed, responsive, and empowered to make decisions with confidence.

Flipping between your email system and your processing platform adds additional complexity to the process and introduces the possibility of missing a question or a response. With SHIELD, we offer a seamless method of communication within the platform between your team and ours to ensure that you receive the quick and detailed response that you need to move forward. Real-time notifications and alerts help ensure the communication lines between your team and ours are always open.

Additionally, if you have multiple people working cases or even want a way to track your progress in gathering information, SHIELD has you covered. Within each case, you have the ability to share internal notes and updates within your team to help ensure prompt and clear communication, allowing issues to be addressed swiftly and resolutions reached efficiently.

Not only does SHIELD make communication easy, but it also provides instant access to reference materials and learning resources within the SHIELD platform. This is just our way of enabling your team’s success by providing valuable, on-demand guidance that supports both new and experienced HR and payroll professionals, giving everyone the confidence to navigate SHIELD, and the unemployment process, with ease.

Scalability and Hierarchical Access: Built for Today’s Growing Enterprises

As organizations evolve, their workforce structures and operational needs become increasingly complex. SHIELD is designed to scale seamlessly, supporting granular user-level access and mapping that aligns with your company’s unique hierarchy.

Flexibility around who has access to information is paramount in the unemployment process. SHIELD adapts to the structure of your organization allowing you to break down access by department, division, or location, ensuring that each user has access only to the information and actions relevant to their role. This not only strengthens security by preventing unauthorized data exposure but also enhances reporting capabilities, allowing teams to generate insights and run reports based on specific organizational segments.

With SHIELD, growing businesses can maintain control, accountability, and adaptability, making it the ideal solution for companies seeking to future-proof their claims and compliance operations.

Claim Document Upload: Security and Simplicity

When documents are received at a corporate office or field location instead of directly by Thomas & Company, there is a need to quickly and securely route that information to us to ensure timely and accurate response.

SHIELD empowers employers with a convenient, secure way to upload misdirected documents directly to Thomas & Company, ensuring sensitive information is protected and turnaround time is minimized, giving you the most time to respond to a claim, even when it is incorrectly addressed.

We take this as an opportunity to go one step further and minimize future documents being misdirected. Thomas & Company’s Power of Attorney (POA) team works with the appropriate state agency to ensure that the state agency has the correct mailing information and that future correspondence is properly routed.  This streamlined process enhances both compliance and operational efficiency, allowing organizations to maintain accurate records and respond swiftly to claim-related inquiries.

Let Thomas & Company Take You to the Next Level

Discover how streamlined claims management and robust compliance oversight can transform your organization’s approach to unemployment claims. With a trusted partner by your side and proven solutions designed for today’s employment compliance challenges, you’re set to move forward with confidence and clarity.

Schedule a SHIELD Demo today to experience the difference firsthand and unlock new possibilities for your team’s success.