In today’s fast-paced business environment, organizations need solutions that not only keep up with workforce demands but also consistently set new benchmarks for efficiency and usability. That’s why Thomas & Company engineered our SHIELD hub to transform the user experience, giving your organization a powerful suite of tools that redefines how unemployment claims are managed, delivering unmatched visibility, precision, and performance. With real-time insights, role-based dashboards, and intelligent automation, SHIELD empowers HR, Payroll, and Tax leaders to make informed decisions faster and with more confidence than ever before.

Respond Faster, Deliver Better

Time is critical when managing unemployment claims. SHIELD’s streamlined workflows enable employers to respond to claims more quickly than ever before. We get important requests to you faster, with an average 6-8-day lead time,  at least 3 days more than other providers. With relevant claim history all in one place, there is no need to chase down critical information helping you make informed decisions faster than ever.

With our tech-enabled claims process, organizations can reduce turnaround times, minimize delays, and consistently meet deadlines.

Intuitive, User-Friendly Interface

SHIELD’s interface is built for ease of use, ensuring that even complex tasks are approachable for users at every level.

• Easily locate information, update records, and maintain a clear overview of each case, enhancing productivity and satisfaction.
• Highlight urgent actions so users can drive faster responses and achieve better outcomes.
• Prevent missed deadlines and reduce manual follow-ups with seamless document handling.

From a detailed dashboard to intuitive navigation, SHIELD minimizes the learning curve and enables teams to operate at peak performance from day one.

End-to-End Visibility

This is your data, and you deserve to track it when and how you want. That’s why SHIELD’s real-time status updates and smart task delegation ensure every claim is tracked from start to finish, so you have up-to-date information every step of the way.

Streamlined Case Management for Maximum Efficiency

SHIELD ensures all information about claimants, claims, status updates, and more is well-organized and easy to track. This structure simplifies case management by providing clear relationships between entities, reducing the risk of errors, and maintaining data integrity throughout the process.

Enhanced Data Integrity and Reliable Outcomes

Accurate and consistent data is the foundation of effective claims management. SHIELD’s robust architecture ensures that every piece of information is linked and validated, helping organizations avoid costly mistakes and maintain regulatory compliance.

Beyond accuracy, SHIELD takes data a step further turning information into actionable foresight.

Empowering HR Teams with Predictive Intelligence

Today’s unemployment management isn’t just about reacting, it’s about anticipating. SHIELD gives decision-makers predictive insights that help identify trends before they become risks.

With real-time dashboards and customized alerts, teams can proactively track claims activity, benefit charge patterns, and performance metrics. These capabilities not only reduce administrative stress but also give leaders the foresight to make smarter, more confident workforce decisions. Organizations using SHIELD’s analytics have reduced average claim response time by 20%.

And while insights drive smarter decisions, SHIELD also ensures every action remains compliant and secure.

Strengthening Compliance, Reducing Risk

Every unemployment claim carries compliance implications. Missed deadlines, incomplete data, or inaccurate submissions can lead to penalties or lost appeals. SHIELD eliminates these risks through built-in safeguards, audit-ready reporting, and automated reminders, keeping employers aligned with state regulations and confident in their documentation.

With all activity timestamped and stored securely in one place, SHIELD creates a complete chain of accountability protecting both your business and your employees.

Scalability for Future Growth

As your organization grows and requirements evolve, SHIELD adapts effortlessly. The system is designed to incorporate new entities and relationships, ensuring that your investment remains valuable for years to come.

At Thomas & Company, scalability doesn’t mean removing the human touch, it means amplifying it.

Human Expertise Meets Intelligent Automation

Technology alone doesn’t win claims, people do. What sets Thomas & Company apart is how SHIELD amplifies the power of expert-driven service with modern automation.

Behind every workflow, there’s a dedicated team monitoring quality, identifying trends, and refining processes to improve each client’s experience. This human + tech combination enables organizations to reduce costs, increase accuracy, and maintain compliance even in complex multi-state environments. The result? A smarter, faster, more resilient unemployment cost management operation that keeps your business ahead of the curve.

Why SHIELD Leads the Market: Your All-in-One Solution for the Future of Workforce Compliance

SHIELD was designed not just to meet the demands of today’s employers but to anticipate the challenges of tomorrow. As workforce compliance becomes more complex and fraud risks increase, SHIELD continues to evolve with cutting-edge tools, secure integrations, and scalable architecture. It’s more than a technology, it’s a strategic advantage that transforms unemployment management from a reactive process into a proactive, data-driven function.

SHIELD is the only platform in the industry that combines automation, analytics, and expert service in one unified hub, giving clients complete control and visibility across every claim, charge, and compliance requirement.

Drive Unemployment Cost Management Success with SHIELD

Empower your organization with the clarity, speed, and security it needs to manage claims effectively. SHIELD delivers unmatched visibility, accuracy, and efficiency backed by Thomas & Company’s decades of expertise.

See firsthand how SHIELD can streamline your unemployment cost management, improve compliance, and give your organization a strategic advantage.

Book a Free SHIELD Demo Today.