Unemployment cost management is a maze of complexity. With state regulations, unique separation reasons, and individual case nuances, there’s no universal solution. While advanced technology is essential for streamlining tasks and supporting decisions, it can never replicate the insight and care of dedicated professionals. That’s why our most successful programs blend innovative technology with direct access to seasoned experts. Our committed team offers not only Individualized guidance but also personalized support, ensuring outcomes that technology alone simply can’t achieve. 

Expert Guidance: Navigating Complexity with Confidence 

Picture this: two employees, both let go for attendance issues, yet each unemployment case takes a very different path. The key to the best possible outcome is having true specialists in your corner—backed by the technological muscle of SHIELD. Our expert claims team understands the intricacies of your business and the unemployment process, bringing years of deep industry knowledge and strategic thinking to every scenario. They dive into every detail to strengthen your position, drawing from an average tenure of 7 years. Their experience means they know when to pursue a hearing and when to move on, always leading with seasoned judgment. With this level of skill and personalized support, we consistently deliver results and peace of mind that set us apart from the competition. 

Commitment and Understanding: Support Tailored to You 

Every client’s journey is different, and our approach is built on genuine, personal connections—not an automated ticketing system. When you reach out, you’re greeted by professionals who are truly invested in your success. Our experienced team fosters a collaborative spirit and is genuinely committed to your success – ensuring you feel heard and valued from the very first interaction, with responses delivered in a few hours or less, not days. 

Unlike other providers where frequent account rep turnover can disrupt your experience, our dedicated client services professionals—each with an average of more than 21 years of unemployment cost management expertise—stay with your account, learning your business’s unique nuances and becoming true experts on your organization. This continuity means you benefit from personalized guidance and deep understanding every step of the way. We make it a priority to listen, ask thoughtful questions, and understand what matters most to you, so you always feel heard and valued. Whether you’re facing a complex claim or just need advice, our experts deliver guidance and solutions crafted for your specific needs. You’re more than a case number—you’re a partner.

Our priority is building lasting partnerships, not just processing transactions, so you always have a trusted ally on your side—ready to guide you with care, expertise, and genuine attention.  

Continuous Innovation: Empowering People Through Smart Technology 

SHIELD is more than just technology—it elevates the expertise and care of the people behind it. By uniting all workforce services in one secure, intuitive platform, SHIELD helps experts be more proactive, responsive, and collaborative. 

We don’t just meet your needs—we anticipate them. Our expert team completes regular workflow reviews and provides recommendations to ensure your organization takes full advantage of all SHIELD has to offer, optimizing your processes and providing additional administrative burden relief along the way. From centralization of the claims process to automatically handling simple separations on your behalf while you focus on more complex claims, we make sure you have the insight and support to be successful.

Keeping our hand on the pulse of our partners, we have frequent proactive conversations with key partner contacts about their experiences to ensure your voice is heard. Your feedback sparks real improvements, like calendar invitations for hearings, tailored guidance, integrated discussion boards, and more. Smart reminders and escalations keep everything on track, so you have confidence and clarity at every stage. 

As laws and business needs change, SHIELD adapts, keeping you ahead and informed. Our technology enables our team to deliver fast, personalized support, turning challenges into opportunities for partnership and growth. 

At Thomas & Company, we believe technology should empower people, not replace them. That’s why our focus on transparent communication and lasting relationships transforms SHIELD from a tool into a true partnership for your success. With us, you don’t just get a platform—you gain a team invested in your ongoing improvement, working together to elevate your experience and outcomes. 

Discover What’s Next with SHIELD 

Whether you’re already using SHIELD or exploring ways to elevate your workforce operations, now is the time to see what’s possible. Schedule a SHIELD Demo to learn how Thomas & Company’s secure business hub can help you simplify processes, enhance compliance, and unlock deeper insights across HR, Payroll, and Tax functions.  

Book your free SHIELD Demo or contact your Account Manager today.