Providing best in class customer experience has always been at the core of who we are and what we do at Thomas & Company. When Thomas & Company was founded in 1994, we made a promise to keep our clients as our core focus while constantly seeking to make improvements to the details that matter. By doing this, we are laser-focused on the customer experience and how that can make, or break, a great partnership. In an age where technology rules, we know that great tech is important but should be used to enhance, not to replace, a seamless customer experience, no matter where a client is in the Unemployment Cost Management (UCM) journey.
Unemployment Cost Management spans a variety of areas within your organization, and you have many employees who encounter Thomas & Company along the way. Each person who comes in contact with us should have the same experience that you have grown to know and trust. To ensure this consistent and first-class experience for your employees, we are excited to share that we are bringing all aspects of the Unemployment Cost Management program under one executive leader.
With over 30 years of experience in the Unemployment industry and a proven track record in the industry, Bob Austin will now head up the program as the Senior Vice-President of UCM. Bob has a vision: “As an industry leading team with an enormous amount of experience, we will be able to act as a collective think tank for our clients and strengthen what we are doing today to better know and anticipate what we need for tomorrow.”
What does this mean for you? It means that we will be even more focused on making sure that we use the best practices from across our organization to make it seamless and easy to partner together. We know from talking to our clients, that you appreciate the fact that you get the same level of commitment no matter who you are working with at Thomas & Company, but we aren’t content to stop there. We are excited to take a more holistic view of the UCM process and share best practices between groups to build on the great work that our Claims, Tax, WOTC, and Client Relationship teams have built over the years. Building on best practices and continually developing process improvements for our clients is our ultimate goal.
