Michele Heckmann

Senior Director of Customer Insight

Michele joined Thomas & Company in 2020 with an impressive 30-year track record of understanding customer needs in the UCM industry. In her role, Michele is dedicated to enhancing the customer experience by uncovering the "why" behind the "what" and helping deliver actionable results. In addition to her extensive industry knowledge, Michele is certified in UI/UX Design and Digital Marketing which uniquely enables her to connect the dots for customers throughout their journey at T&C.