Indiana: Employer Self-Service System Upgrade

The state of Indiana created an Employer Self-Service system (ESS) back in 2007 to provide employers with an online platform to access unemployment insurance information such as records on report submissions, tax  payments, and other issues.

A survey taken of employers that have been using the site over the past few years has provided valuable information on how to improve the system and make it even more efficient. The Department of Workforce Development (DWD) has been hard at work using that feedback to revamp the system. Electronic filing is now required unless a waiver has been granted, but the redesign has added a whole lot more and made using the system much easier.

Through the ESS, Indiana businesses and employees can now access printable copies of notices and mailings, view helpful menus with improved legibility with updated fonts and graphics, access consolidated wage and contribution reports as well as utilize electronic payment options that are better integrated with a free e-check option right there within the website. Shared services for payroll and reporting as well as being able to designate multiple people to receive DWD communications are additional features.

The re-design has not only created a paperless environment, but promises to decrease benefit fraud, increase accuracy across the board, and present information in an organized fashion that is very accessible to a wide range of users.

The revamped system can be accessed here.