COVID-19 & the Texas Workforce Commission

By April 2, 2020April 17th, 2020COVID-19

The Texas Workforce Commission (TWC) has been fielding anywhere from 60,000 to 1 million calls a day as a result of the COVID-19 pandemic. To accommodate this volume, the TWC launched a new automated virtual assistant to help claimants apply for benefits. This virtual assistant is named Larry and can instantly answer many of the most common questions about the unemployment process. Larry is expected to greatly relieve the pressure on the TWC website and call centers.

For more information, please visit www.texasworkforce.org.

Our office will monitor COVID-19 updates closely and will send out additional announcements as we become aware of any these updates. You can also review these updates on our website at https://thomas-and-company.com/covid-19/ too.

Please reach out to your representative with any questions.

Mike Parker

Author Mike Parker

Mike has 30 years of experience in unemployment cost control management, and has been with Thomas & Company for 25 years. He is the primary contact with state agencies building strong relationships, lobbying for opportunities that increase quality of service and efficiencies, and insuring compliance with state specific requirements. He works with the client service team, answering technical questions related to the unemployment insurance programs administered by the individual states and oversees the processes associated with wage audits and fraudulent claim inquiries. Mike is a member of the SIDES Operations Committee and currently sits on four Operations Committee subcommittees.

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